General Questions
What makes Divine Luxury Hair Solutions different?
Divine Luxury Hair Solutions creates handcrafted, nutrient-rich hair care products using premium oils, botanical extracts, butters, and essential oils selected to nourish the hair and scalp. Our mission is to help you reclaim your crown with products designed to promote healthier, stronger, and more vibrant hair.
Are your products handmade?
Yes! Every product is handcrafted in small batches to help ensure quality, freshness, and consistency.
What hair types are your products made for?
Our products are formulated to work with all hair types and textures, including straight, wavy, curly, coily, and chemically treated hair.
Are your products safe for color-treated hair?
Yes. Our formulas are designed to gently cleanse and nourish hair while helping preserve moisture in color-treated hair.
Are your products cruelty-free?
Absolutely! We never test our products on animals.
Do your products contain sulfates or parabens?
Our products are formulated without harsh sulfates or parabens.
Product Questions
What is Celestial Shampoo?
Celestial Shampoo is a nutrient-rich clarifying shampoo that removes buildup while nourishing the hair and scalp with botanical extracts, essential oils, and premium conditioning oils.
How often should I use Celestial Shampoo?
Most customers use it once every 1–2 weeks as a clarifying shampoo. If you use many styling products or oils, you may benefit from more frequent use depending on your hair's needs.
What is Opulence Oil used for?
Opulence Oil helps moisturize the hair and scalp while promoting softness, shine, and healthier-looking hair. It can be used for:
- Daily scalp care
- Hot oil treatments
- Sealing in moisture
- Split-end care
- Protective styles
- Beard care
What is Sacred Mix?
Sacred Mix is a luxurious butter and oil blend formulated with shea butter, mango butter, and premium botanical oils to deeply nourish, soften, and seal in moisture.
What is Grandeur Custard?
Grandeur Custard is a rich deep conditioning treatment designed to restore moisture, improve softness, and leave hair feeling stronger and more manageable.
Can I use multiple Divine Luxury Hair Solutions products together?
Yes! For best results, use our products as a complete haircare routine:
- Cleanse with Celestial Shampoo
- Deep condition with Grandeur Custard
- Seal in moisture with Sacred Mix
- Finish with Opulence Oil
Ingredients
Are your ingredients natural?
We carefully select high-quality natural ingredients, botanical extracts, premium oils, and essential oils to create effective haircare products.
Why may the color of my product vary?
Because many of our ingredients are naturally derived, slight variations in color, texture, or scent may occur between batches. This is completely normal and does not affect product performance.
Why do some products contain essential oils?
Essential oils are included to support the overall sensory experience and complement the nourishing botanical ingredients in our formulas.
Orders & Shipping
How long does processing take?
Orders are typically processed within 2–5 business days before shipping.
How long does shipping take?
Shipping times vary based on your location and selected shipping method. Tracking information will be emailed once your order ships.
Do you offer international shipping?
At this time, we ship within the United States. We hope to expand internationally in the future.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Returns
Do you accept returns?
Due to the nature of our personal care products, we cannot accept returns on opened or used items.
What if my order arrives damaged?
Please contact us within 48 hours of delivery with your order number and clear photos of the damaged item and packaging. We'll work with you to resolve the issue.
What if I receive the wrong item?
If we made a mistake with your order, we'll make it right. Contact us within 48 hours of receiving your package.
Product Care
How should I store my products?
Store products in a cool, dry place away from direct sunlight and excessive heat. It is perfectly fine to store in the refrigerator as well.
How long do your products last?
When stored properly:
- Celestial Shampoo: Approximately 12 months unopened and 6–12 months after opening.
- Opulence Oil: Approximately 12–18 months.
- Sacred Mix: Approximately 12 months.
- Grandeur Custard: Follow the recommended expiration date based on its preservative system.
Always refer to the Best By date printed on your product.
Safety
Are your products intended to treat medical conditions?
No. Our products are cosmetic products intended to cleanse, moisturize, and improve the appearance of hair and scalp. They are not intended to diagnose, treat, cure, or prevent any disease.
What if I have allergies?
Please review the full ingredient list before use. If you have known allergies or sensitivities, perform a patch test before applying the product more broadly.